GROOMING, MEDICATIONS, TRAINING, DIET, EXERCISE
Watch our short informational video and check out the most common questions (and answers) about our pet services:
Can we take a tour of the facility?
Of course! Visiting hours are from Mondays to Saturdays 12:00-3:00pm
What are the vaccination requirements for cats and dogs?
VACCINATION REQUIREMENTS DHPP, Rabies and Bordetella for Dogs, FVRCP and Rabies for Cats. Please bring your pets' vaccination records when you come to make reservations. For existing customers, make sure you fax us or mail us a copy when you take your pet for their annual vaccinations. IN ORDER TO PROTECT YOUR PET, HEAVENLY PET RESORT WILL NOT ACCEPT ANY PETS WITHOUT THEIR REQUIRED VACCINATIONS!!!
What kind of food do you feed the animals?
We feed your pet Nutrisource Lamb and Rice. We feed twice a day, but will follow whatever feeding instructions you may have. You are welcome to bring your own food, but an additional nominal fee will be charged for special handling. We have refrigerators/microwave/stoves, if you need us to prepare some special for your pet.
What is the schedule on Sunday?
Our facility is not open to the public on Sundays.
Can my pet stay if she is in heat?
No
What can we bring for our pets during their stay?
We encourage you to bring your dogs or cats a personal clothing item so he can feel your scent, a couple of toys, food, treats, etc. The only things we discourage are items that may be dangerous to your dog if they have habits of, for example, ripping up their bedding and swallowing the stuffing, or chewing up toys and then swallowing them. This has happened! Please only bring items that are safe for your pet. You can always call us to see what other items you may bring for your pet or if you have special requests.
Are you staffed 24/7?
We have a staff member living on the premise in case of a natural disaster. We also have an alarm system. Our facilities are NEVER left alone.
Do you administer medications?
We can administer most medications if they are taken by mouth (ie. pill form or liquid), however we do NOT administer injections.
How old does a dog have to be to be boarded at your facility?
Dogs must be at least 4 months old, with three sets of vaccinations to stay with us.
Does our pet have to be spayed/neutered to stay at the resort?
No, except for some bully breeds and male cats. However, we will not accept any pregnant pets or females in heat.
How many times do the dogs get out to play?
Every guest is taken at least three times a day at the Upland and Temple City location, depending on the occupancy. At the West Covina each guest is taken out one time a day. Additional play times can be added to meet your pet's needs. Please see our list of additional services under the Rates.
Can dogs socialize with other dogs?
We will not socialize your dog with other dogs as a policy. However, if your dog is Neutered/Spayed, friendly and enjoys the company of other dogs, you may request a Yappy Hour (Playtime with other friendly designated dogs during the stay).
What kind of special accommodations do you have for the pets?
Our services vary at each location. We offer extra services such as Grooming, Pedicures, Facials, Teeth Brushings, application of Flea/Tick Frontline Plus, application of medication or vitamins, Serving the Owner's own food, Pool access,, extra play time, private play time, Yappy Hour and Ice Cream. Temple City does not have a pool.
Can we have our pet bathed/groomed during their stay?
Absolutely! Just make sure to request it at the time you drop off your pet.
When is the check-out time?
Check-out time is 11:00 a.m. Any pets picked up after 11:00 am will be charged for Daycare fees. However, if your pet was bathed or groomed on the day of departure, you will not be charged the daycare fee.
What form of payment do you take?
We take cash and any of the major credit cards (Except American Express). WE DO NOT ACCEPT CHECKS.
What are your policies?
VACCINATION REQUIREMENTS
[DHPP, Rabies and Bordetella for Dogs & FVRCP and Rabies for Cats]
Please bring your pets' vaccination records when you come to make reservations. IN ORDER TO PROTECT YOUR PET, HEAVENLY PET RESORT WILL NOT ACCEPT ANY PETS WITHOUT THEIR REQUIRED VACCINATIONS!!!
Dogs must be at least 4 months old, with three sets of vaccinations to stay with us. We cannot accept any pregnant pets or females in heat.
VETERINARY
In case of an emergency, we will make an attempt to contact you, your emergency contact or your vet. If your vet is not available, we will take your pet to the nearest vet clinic available.
FLEA/TICK MEDICATION
We are now requiring that all pets be on Frontline Plus or any flea/tick control medicine. If your pet(s) is not protected at the time of checking in, please ask the front desk and we will gladly provide treatment at an additional cost.
Since we have an open landscaped facility with nice plants and trees, we strongly recommend that you maintain a year-round treatment for ticks and fleas in order to protect the facility from any contamination and thus protect all of the pets. We recommend topical solutions such as Advantix or Frontline Plus, which are available over-the-counter. Please talk to your veterinarian about your options and frequency of treatment.